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Customer Information System (CIS) pilot on 34th Street

During a recent trip along 34th Street PCAC staff members were able to experience the benefits of the CIS pilot system that NYC Transit implemented this fall. The 30 buses assigned to the route (M16 and M34’s) are equipped with automated voice annunciation — audio and visual. When the front doors open, the bus route and location are announced; an onboard one line screen displays the stops while the stops are broadcast through the bus speakers. At select bus stop shelters there are displays with predicted arrival times. This pilot will continue until February 2010 at which time it will be evaluated.