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NYCTRC Testimony- Crew Shortages and Major Incidents

As far as crew shortages, it is essential that you do whatever is safely possible to staff up as quickly as possible to bring people on and up through the ranks to keep service on time and on track. We understand the dire financial situation the MTA faced and perhaps the shortfalls were unavoidable, we just don’t know. But now is the time to look at every possible tool – whether within the civil service system, through process review, IT advancements, operational upgrades, whatever it takes – to get enough of these essential employees onto subways and buses so that riders will get back on subways and buses and know they will get where they need to go safely and reliably – and on time.