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Hit or Miss (2004)

A Survey of New York City’s subway stations. While it is doubtful that bus and subway customers would rate NYC Transit facilities as highly as NYC Transit does, it is clear that Transit’s critical eye has been sharpened when evaluating itself. When the Council’s stations survey was first undertaken in 1994, Transit Passenger Environment Survey (PES) scores, as reported, were too good to be true. Nearly half of the 27  indicators (49%) scored 98, 99 or 100%. In the most recent PES (fourth quarter 2003), only 4 (20%) indicators scored 98%.