Best Foot Forward (2003)
Training Front Line Personnel to Provide Quality Customer Service. Effective communication and excellent customer service are paramount to running a successful transportation system.…
Training Front Line Personnel to Provide Quality Customer Service. Effective communication and excellent customer service are paramount to running a successful transportation system.…
Results of the annual, independent rider survey conducted by the Long Island Rail Road Commuter’s Council.
In November the PCAC released Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service. This report urges…
Increasing Shuttle Bus Services to the MTA Railroads. Metro-North Railroad (MNR) and Long Island Rail Road (LIRR) riders have difficulty…
Results of the annual, independent rider survey conducted by the Long Island Rail Road Commuter’s Council.
A Signage Survey of the New York City Subway System. The objective of the 2002 New York City Transit Riders Council…
In May, the PCAC urged MTA Chairman Peter Kalikow to create a LIRR and MNR “City Ticket” to reduce the…
Results of the annual, independent rider survey conducted by the Long Island Rail Road Commuter’s Council.