Contextualizing the MTA with Transparency
The MTA is the City’s lifeline, the circulatory system of economic activity for the greater New York Area. While the…
The MTA is the City’s lifeline, the circulatory system of economic activity for the greater New York Area. While the…
Calling 511, the New York State-run transportation information phone service, is often an exercise in futility. The system is a confusing, time consuming labyrinth, which makes it difficult for callers to obtain necessary information in a timely manner. Calling 511 is an obstacle to the MTA’s goal of achieving “Good Communication”. In a region this large, accurate and clear communication is crucial to keep over 8.7 million riders moving every day.
Clear and concise communication is essential to getting a message to six million people quickly. Sadly, the MTA’s website is anything but clear and concise.