Don’t Count on It (2010)
In order to test the perception that weekend subway service affected by system maintenance, repair, and construction projects is significantly…
Archives: Reports
2010 Annual Report
The PCAC staff and rider Councils had their hands full in 2010 fighting service cuts and fare increases, a result of Albany’s…
Going the Distance (2009)
A PCAC investigation stemming from a concern about the slow advancement of the MTA’s smart card initiative — Smartcard Demonstration…
2009 MTA Annual Performance Review
This report addresses a number of broad themes such as leadership, transparency, organizational structure, service performance, communication, and accessibility.
2009 Annual Report
Financial turmoil and uncertainty at the MTA marked 2009. The PCAC and its Councils spent the spring battling the MTA’s…
Welcome Aboard (2008)
This investigation looked at how each agency — Long Island Rail Road (LIRR), Metro-North Railroad (MNR) and New York City…
2008 MTA Annual Performance Review
Despite many achievements, PCAC feels that there are still critical issues that have not yet been adequately addressed by the…
2008 Annual Report
Throughout 2008, the PCAC and rider Councils, LIRRCC, MNRCC and NYCTRC, found themselves addressing a myriad of issues related to the financial health and…
Unwelcome Mats: New York’s Subway Stations in Disrepair (2008)
The NYCTRC first conducted its own survey of subway station conditions in 1994. A second survey was done in 2004.…
Long Day’s Journey into Work (2007)
In this report, the PCAC examines four distinct geographic areas that are traditionally identified as having few convenient public transportation…