2009 MTA Annual Performance Review
This report addresses a number of broad themes such as leadership, transparency, organizational structure, service performance, communication, and accessibility.
Archives: Reports
2009 Annual Report
Financial turmoil and uncertainty at the MTA marked 2009. The PCAC and its Councils spent the spring battling the MTA’s…
Welcome Aboard (2008)
This investigation looked at how each agency — Long Island Rail Road (LIRR), Metro-North Railroad (MNR) and New York City…
2008 MTA Annual Performance Review
Despite many achievements, PCAC feels that there are still critical issues that have not yet been adequately addressed by the…
2008 Annual Report
Throughout 2008, the PCAC and rider Councils, LIRRCC, MNRCC and NYCTRC, found themselves addressing a myriad of issues related to the financial health and…
Unwelcome Mats: New York’s Subway Stations in Disrepair (2008)
The NYCTRC first conducted its own survey of subway station conditions in 1994. A second survey was done in 2004.…
Long Day’s Journey into Work (2007)
In this report, the PCAC examines four distinct geographic areas that are traditionally identified as having few convenient public transportation…
Waiting and Watching (2007)
Results of the New York City Transit Riders Council Bus Service and Destination Signage Survey. In this project, the NYCTRC addressed…
2007 MTA Annual Performance Review
The MTA has made strides in promoting a more open MTA organization. Steps taken this year to improve access to the…
2007 Annual Report
In October, the PCAC released its annual research report, A Long Day’s Journey into Work, which describes transportation choices to Manhattan from…