Where is the MTA on TOD? (2006)
The PCAC examined New York State, the New York Metropolitan Transportation Council’s (NYMTC), and MTA policies and actions related to…
Archives: Reports
Just a Friendly Reminder: Be Courteous While on the LIRR (2006)
Results of the 2006 Long Island Rail Road Commuter’s Council Customer Courtesy Survey.
2006 Annual Report
In October, the PCAC released its research report on the potential for Transit Oriented Development in the MTA system, Where is the…
2005 Annual Report
In August, the PCAC released its research report on emergency communication at the MTA operating agencies, Ladies and Gentlemen: This Is Not…
Ladies and Gentlemen: This Is Not a Drill….(2005)
A Study of Internal and External Emergency Communication Policies at the Metropolitan Transportation Authority, Long Island Rail Road, Metro-North Railroad, and New York City Transit. This…
What’s Happening? Where Are We? When Do We Get There? (2005)
Results of the 2005 Long Island Rail Road Commuter’s Council Customer Communication Survey.
In Your Pocket: Using Smart Cards for Seamless Travel (2004)
Smart cards can streamline fare payment, reduce customer service, administrative and maintenance costs, increase throughput, and decrease bus dwell times…
2004 Annual Report
In June 2004, Associate Director Katherine Brower left the PCAC to pursue a graduate degree in landscape architecture and William Henderson joined…
Hit or Miss (2004)
A Survey of New York City’s subway stations. While it is doubtful that bus and subway customers would rate NYC Transit…
Best Foot Forward (2003)
Training Front Line Personnel to Provide Quality Customer Service. Effective communication and excellent customer service are paramount to running a successful transportation system.…