What’s Happening? Where Are We? When Do We Get There? (2005)
Results of the 2005 Long Island Rail Road Commuter’s Council Customer Communication Survey.
Archives: Reports
In Your Pocket: Using Smart Cards for Seamless Travel (2004)
Smart cards can streamline fare payment, reduce customer service, administrative and maintenance costs, increase throughput, and decrease bus dwell times…
2004 Annual Report
In June 2004, Associate Director Katherine Brower left the PCAC to pursue a graduate degree in landscape architecture and William Henderson joined…
Hit or Miss (2004)
A Survey of New York City’s subway stations. While it is doubtful that bus and subway customers would rate NYC Transit…
Best Foot Forward (2003)
Training Front Line Personnel to Provide Quality Customer Service. Effective communication and excellent customer service are paramount to running a successful transportation system.…
LIRR Report Card Rider Survey (2003)
Results of the annual, independent rider survey conducted by the Long Island Rail Road Commuter’s Council.
2003 Annual Report
In November the PCAC released Best Foot Forward: Training Front Line Personnel to Provide Quality Customer Service. This report urges…
You’ve Got Connections! (2002)
Increasing Shuttle Bus Services to the MTA Railroads. Metro-North Railroad (MNR) and Long Island Rail Road (LIRR) riders have difficulty…
LIRR Report Card Rider Survey (2002)
Results of the annual, independent rider survey conducted by the Long Island Rail Road Commuter’s Council.
Troubling Signs
A Signage Survey of the New York City Subway System. The objective of the 2002 New York City Transit Riders Council…