The Road Back (2012)
This research report describes the difficult process of rebuilding the largest public transportation provider in the western hemisphere through the…
Archives: Reports
2011 Annual Report
The PCAC and its three rider Councils address a variety of issues that impact the daily commuter, at both local…
Minutes Matter (2011)
This investigation looks into the performance metrics presented by the operating agencies and makes recommendations for improvement or adjustment with…
2010 MTA Annual Performance Review
The 2010 Annual Performance Review marks the fourth report by PCAC which evaluates the yearly initiatives and accomplishments of the…
False Alarm (2010)
The NYCTRC monitored locations in the subways with access gates to gauge the degree of improper use of emergency exit…
Don’t Count on It (2010)
In order to test the perception that weekend subway service affected by system maintenance, repair, and construction projects is significantly…
2010 Annual Report
The PCAC staff and rider Councils had their hands full in 2010 fighting service cuts and fare increases, a result of Albany’s…
Going the Distance (2009)
A PCAC investigation stemming from a concern about the slow advancement of the MTA’s smart card initiative — Smartcard Demonstration…
2009 MTA Annual Performance Review
This report addresses a number of broad themes such as leadership, transparency, organizational structure, service performance, communication, and accessibility.
2009 Annual Report
Financial turmoil and uncertainty at the MTA marked 2009. The PCAC and its Councils spent the spring battling the MTA’s…