Waiting and Watching (2007)
Results of the New York City Transit Riders Council Bus Service and Destination Signage Survey. In this project, the NYCTRC addressed…
Archives: Reports
2007 MTA Annual Performance Review
The MTA has made strides in promoting a more open MTA organization. Steps taken this year to improve access to the…
2007 Annual Report
In October, the PCAC released its annual research report, A Long Day’s Journey into Work, which describes transportation choices to Manhattan from…
Where is the MTA on TOD? (2006)
The PCAC examined New York State, the New York Metropolitan Transportation Council’s (NYMTC), and MTA policies and actions related to…
Just a Friendly Reminder: Be Courteous While on the LIRR (2006)
Results of the 2006 Long Island Rail Road Commuter’s Council Customer Courtesy Survey.
2006 Annual Report
In October, the PCAC released its research report on the potential for Transit Oriented Development in the MTA system, Where is the…
2005 Annual Report
In August, the PCAC released its research report on emergency communication at the MTA operating agencies, Ladies and Gentlemen: This Is Not…
Ladies and Gentlemen: This Is Not a Drill….(2005)
A Study of Internal and External Emergency Communication Policies at the Metropolitan Transportation Authority, Long Island Rail Road, Metro-North Railroad, and New York City Transit. This…
What’s Happening? Where Are We? When Do We Get There? (2005)
Results of the 2005 Long Island Rail Road Commuter’s Council Customer Communication Survey.
In Your Pocket: Using Smart Cards for Seamless Travel (2004)
Smart cards can streamline fare payment, reduce customer service, administrative and maintenance costs, increase throughput, and decrease bus dwell times…